Constituency Affairs Advisor

Reporting to the Director of Operations, the Constituency Affairs Advisor is familiar with city services and departments, and is responsible for ensuring that constituent-related concerns and case work are resolved in a prompt and compassionate manner.

Responsibilities

• Listens to constituent concerns, problems, and inquiries and ensures they are resolved
• Delegates and refers inquiries to appropriate city staff, local City Councillor, or other members of the Mayor’s Office, as needed
• Monitors and triages incoming email, phone, and in-person correspondence, and ensures all correspondence receives a timely and appropriate response
• Coordinates with local Councillors and manages casework to see issues through to resolution
• Escalates issues to Director and Senior Staff when appropriate, especially items with significant policy implications
• Consults with the Legislative, Communications, Community Engagement, and Tour teams as needed to respond to constituent concerns
• Identifies and drafts responses for common correspondence
• Records all correspondence and case work in the Constituency Affairs Database, and assists in maintaining a clean, comprehensive, and efficient database
• Provides clear, concise, and respectful communication with constituents
• Represents the Mayor in a professional and compassionate manner in all correspondence

Qualifications, Skills & Experience

• Strong interpersonal and relationship-building skills
• Calm under pressure with a friendly, outgoing, and confident attitude
• Tremendous attention to detail, and ability to manage and prioritize multiple open files at the same time
• Able to thoughtfully anticipate needs and take swift, supportive action
• Knowledge of City of Toronto services and departments, and ability to navigate the city’s bureaucracy
• Excellent communication skills, including email, in-person, and phone
• Ability to problem-solve and adapt quickly
• Experience working as a constituency assistant 
• Exercises good judgement and confidentiality
• Experience working for and staffing an elected official or candidate is an asset
• Experience in customer service is an asset
• Experience working in a call centre or other phone-calling is an asset
• Training and experience in social work or related fields is an asset

Application Procedure & Employment 

Full-time indefinite contract for the duration of the term of office.
Salary band: $60,000 to $70,000.
Anticipated start date: August 12, 2024.
Location: In person work at Toronto City Hall.

If you have any questions please contact Francis Kung, Director of Operations, Office of Mayor Olivia Chow at [email protected].

Please submit a letter of interest and a detailed resume by Friday, July 26 at 5pm to [email protected]. 
Subject line: Application for Constituency Affairs Advisor

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Contact [email protected] if you have questions.